FBC Financial institution Launches Noku, Digital Banking Assistant on Whatsapp

FBC Financial institution has introduced the launch of Noku, a wise Digital Assistant who has been geared up with the aptitude of helping purchasers with executing banking and insurance coverage companies on Whatsapp at any time of the day…24/7. Noku additionally permits anybody to open an FBC Instantaneous Account or Cellular Moola pockets on WhatsApp with out visiting a bodily department.

Present FBC account-holders who’re registered for Cellular Moola can begin banking with Noku on Whatsapp by aving the quantity 0776 670 211 on their smartphones as a cellphone contact. As soon as Noku’s contact is saved ,one can
provoke a dialog with Noku in the identical approach they do when chatting with a buddy or relative on whatsapp. One can begin the dialog with Noku with any greeting message of their alternative reminiscent of ‘Greetings’, ‘Hello’, ‘Whatsapp’, Etaa’, ‘Maswera sei?’ or ‘Ndeipi’ to begin banking or insuring with Noku.
Noku, can serve purchasers with the next companies:


Steadiness Enquiry
Mini Assertion
Invoice Funds
Inner Transfers
Zipit to Different Banks
Zipit to Cell
Cellular Banking Pin change
Block Card Performance
Beneficiary Administration
Insurance coverage Providers
Third social gathering insurance coverage
Third social gathering and Zinara licence
Zinara licence solely
Asserting the event, Roy Nyakunuwa(Appearing Head- FBC Group
Advertising) stated, “ FBC Financial institution is devoted in the direction of supporting sustainable
digital processes and inventive improvements for driving the supply of very good
service throughout click-only or digital banking channels. The financial institution takes delight in
utilising state-of-the artwork banking programs to supply exceptionally handy
companies to our valued purchasers. It’s towards this background that we now have seen it
match to develop Noku which is our present to FBC Shoppers according to our new
promise … You Matter Most ”
“ Noku is an extension of our cellular financal platform which is out there on
the (*220#) platform. We launched Noku with a crystal-clear goal of
bettering buyer expertise by permitting purchasers to transact on
Whatsapp. Noku allows clients to utilize the acquainted Whatsapp
chat, which is extra interactive and private” added Roy Nyakunuwa.
FBC purchasers will get pleasure from the next advantages when banking or insuring with
Instantaneous entry to banking and insurance coverage companies with out the necessity to
go to a bodily department.
No must obtain an extra utility, consumer can use the
on a regular basis chat messenger (WhatsApp)
Offering Banking Providers on the popular channel
Whatsapp is a value efficient communication channel
Can be utilized utilizing social media bundles, Wi-Fi, and cellular knowledge
Buyer targeted person expertise
24/7 availability

FBC is a diversified and progressive monetary companies supplier utilizing expertise to supply top-notch monetary companies to he market. The establishment has pushed simplicity by automating the account opening course of for everybody
utilizing a well-liked and user-friendly platform reminiscent of Whatsapp.

Issued on 17 September 2020

Roy Nyakunuwa- Appearing Head of FBC Group Advertising
Group Advertising Division
FBC Centre, 45 Nelson Mandela Avenue
Harare, Zimbabwe
Telephone : +263 242 707057/704608/783206
Cell : +263 731 306 861
E mail : public.relations@fbc.co.zw
Web site : www.fbc.co.zw

Author: Takudzwa Abioye

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